Refund and Return Policy - Editable Materials

At Editable Materials, we are committed to providing high-quality, customisable digital educational content for teachers, coaching institutes, and schools. Since all of our products are digitally delivered and instantly downloadable, certain restrictions apply regarding returns and refunds.

📦 Digital Product Nature

All products sold on our website are digital files (e.g., .docx, .pagemaker, .pptx) delivered electronically via download links after successful payment. Due to the non-tangible, irrevocable nature of digital goods, we generally do not offer returns or refunds once the file has been downloaded or accessed.

✅ When We Offer a Refund

We understand that certain exceptions may apply. A full or partial refund may be issued in the following rare cases:

🧾 Duplicate Purchase: If you accidentally purchased the same item more than once.
📂 File Not Received: If the download link was not delivered due to a technical issue and you did not access the product.
❌ Corrupted or Inaccessible File: If the file is faulty, unreadable, or damaged — and we are unable to provide a working replacement within 3 business days.

📩 If you face any of the issues above, please contact us within 7 days of your purchase at:

Email: editablematerials@gmail.com
Subject Line: Refund Request

❌ When Refunds Are Not Applicable

We do not offer refunds in the following cases:

You changed your mind after purchase
You were not aware that it is a digital product
You assumed physical delivery or printed material
You no longer need the product
You encountered compatibility issues with software (e.g., MS Word, Pagemaker) unless confirmed in advance
You’ve already downloaded or accessed the files